Rikoouu Healthcare Pvt. Ltd. (“us”, “we”, “MedDNA” or “Company”) is the author and publisher of the internet resource www.MedDNA.com (“Website” or ”Site”) on the World Wide Web.

This Privacy Policy governs the manner in which “we”, “MedDNA” or “Company” covers the collection, use, storage, Protection and disclosure of information and data including but not limited to “Sensitive Personal Information” as envisaged under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011, as may be applicable. This privacy policy applies to activities of the Site and all Users of the Website, including the Practitioners (as defined in the Terms of Use), the End-Users availing the services offered by the Website/Company (as defined in the Terms of Use), and additionally to all visitors of Website,(jointly and severally referred to as “you” or “Users” in this Privacy Policy).

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION.

1. APPLICABLE LAWS:

   This Privacy Policy is published in compliance with, inter alia the following laws:

   1. Information Technology Act, 2000;
   2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
      (the “SPI Rules”); and
   3. Information Technology (Intermediaries Guidelines) Rules, 2011.
2. Personal identification information

   The Services offered by the Website require us to know certain details of the User to enable the Website to suit the User’s needs. When you access the Website or avail the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

   1. contact data (such as your email address and phone number);
   2. demographic data (such as your gender, your date of birth and your pin code);
   3. data regarding your usage of the services and
   4. history of the appointments made by or with you through the use of Services;
   5. insurance data (such as your insurance carrier and insurance plan); and
   6. anyother information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

      The information as aforesaid collected from you by MedDNA may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

      We may collect such Sensitive Personal Information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as deemed appropriate, name, email address, and other sensitive information for registration on the Website.

      When you register on the Website, request information, participate in a survey, questionnaire, provide feedback/reviews, etc., or contact us offline, we will require you to provide us with specific Personal information in order to process such registration, request or survey and respond promptly.

      The website may ask the Users for Personal information such as appropriate name, email address, age, profession and other sensitive information for registration on the Website as well as demographic information (such as your address, city, zip code etc).

      We will collect Sensitive Personal Information from Users only if they voluntarily submit such information to us. We do not provide your name and address or email to any outside parties, except as described here. Users can always refuse to supply Sensitive Personal Information, except that it may prevent them from engaging fully the Site related activities.

      We use the data you provide us with to tailor your experience at the Website and develop and distribute content that we think you might be interested in

3. Non-personal identification information

   We may collect and store certain aggregate and non-personal identification information about Users whenever they visit, browse or otherwise interact with our Site. Such aggregate Information is stored in summary or statistical form which does not contain data that would permit the identification of a specific individual without extraordinary effort and may include the following:

   • Your computer's Internet Protocol (IP) address.
   • The domain from which you access the Internet
   • The Internet address of the website, if any, from which you came to our site
   • The date and time you arrived at our site and how long you spent visiting the site.
   • browser name,
   • the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
   • The name and version of your computer's operating system
   • The pages you visit.
4. APPLICABLE TO ALL USERS:

   This section applies to all Users.

   1. All the information provided to MedDNA by a User, including sensitive personal information, is voluntary. You understand that MedDNA may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. MedDNA also reserves the right to use information provided by or about the End-User for the following purposes:
   2. Publishing such information on the Website.
   3. Contacting End-Users for offering new products or services.
   4. Contacting End-Users for taking product and Service feedback
   5. Analyzing software usage patterns for improving product design and utility
   6. Analyzinganonymized practice information for commercial use.
   7. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email ” support@medDNA.com”. We will make reasonable efforts in good faith to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or MedDNA has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, MedDNA may, at its sole discretion, discontinue the provision of the Services to you.
   8. If you wish to cancel your account or request that we no longer use yourinformation to provide you services, contact us through email ” support@medDNA.com”. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
   9. MedDNA may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. MedDNA will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally underencryption, thereby providing the highest possible degree of care as per current technology. However, MedDNA provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
   10. Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, MedDNA automatically receives the URL of the site from which anyone visits. MedDNA also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help MedDNA improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with third parties. Notwithstanding the above, MedDNA may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
   11. A User may have limited access to the Website and make appointments with the Practitioners without creating an account on the Website. Unregistered Users can make appointments with the Practitioners by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including MedDNA, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receivepromotional offers from MedDNA, is optional. MedDNA may, in future, include other optional requests for information from the User to help MedDNA to customize the Website to deliver personalized information to the User. However, MedDNA assumes your consent in relation to various matters, once you complete the registration process
   12. The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized MedDNA representatives or agents, and their opinions or statements do not necessarily reflect those of MedDNA, and they are not authorized to bind MedDNA to any contract. MedDNA hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
   13. MedDNA takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when MedDNA, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
5. APPLICABILITY TO PRACTITIONERS:

   This section applies to all Practitioners.

   1. As part of the registration as well as the application creation and submission process that is available to Practitioners on MedDNA, certain information, including sensitive personal data or information is collected from the Practitioners
   2. As a Practitioner, you may be required to provide us with information regarding your name, mobile number, email address, and such other information as requested on the registration page .MedDNA may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by MedDNA.
   3. All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacystatements set out herein prior to submitting any sensitive personal data or information to MedDNA, failing which they are required to discontinue the Services, including the Website immediately.
   4. Practitioners’ personally identifiable information, which they choose to provide to MedDNA, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by MedDNA. MedDNA may use such information for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. MedDNA also reserves the right to use information provided by or about the Practitioner for the following purposes:
      • Publishing such information on the Website.
      • Contacting Practitioners for offering new products or services.
      • Contacting Practitioners for taking product feedback.
      • Analyzing software usage patterns for improving product design and utility
      • Analyzinganonymized practice information including financial, and inventory information for commercial use.
   5. MedDNA automatically enables the listing of Practitioners’ information on its Website for every ‘Practitioner’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for Practitioners on Website, and the Practitioner information listed on Website is used by End-Users to request for Practitioner appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by MedDNA and is provided to MedDNA by Practitioners who wish to enlist themselves on the Website, or is collected by MedDNA from the public domain. MedDNA displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. MedDNA will, however, take reasonable steps to ensure the accuracy and completeness of this information.
6. APPLICABILITY TO PATIENTS/END-USERS:

   This section applies to all End-Users.

   1. As part of the registration/application creation and submission process that is available to End-Users on this website, certain information, including sensitive personal data or information is collected from the Users including but not limited to information regarding your name, mobile number, email address and such other information as requested on the End-User registration page This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
   2. All the statements in this Privacy Policy apply to all End-Users, and all End- Users are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to MedDNA, failing which they are required to leave the MedDNA immediately.
   3. If you have inadvertently submitted any such information to MedDNA prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete such information by using options provided on the Website. You may further contact us through email ” support@medDNA.com”. in this regard.
   4. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help theEnd-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by MedDNA from End-Users (such as, patterns of utilization described above) and is exclusively owned by MedDNA. MedDNA may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, MedDNA reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
      • Analyzing software usage patterns for improving product design and utility.
      • Analyzing such information for research and development of new technologies.
      • Using analysis of such information in other commercial product offerings of MedDNA.
      • Sharing analysis of such information with third parties for commercial use.
   5. MedDNA will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change theire-mail and contact preferences at any time by logging into their "Account" at www.MedDNA.com and changing the account settings.
   6. At times, MedDNA may conduct a User survey to collect information about End- Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, MedDNA may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that MedDNA collects in the registration process and through surveys is used to help MedDNA improve its Services to meet the needs and preferences of End-Users. This may include targeting advertising to End-Users about our Services.
   7. MedDNA may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.
   8. MedDNA may also disclose or transfer End-Users’ personal and other information a User provides, to a third party as part of reorganization or a sale of the assets of a MedDNA corporation division or company. Any third party to which MedDNA transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use.
   9. To the extent necessary to provide End-Users with the Services, MedDNA may provide their personal information to third party contractors who work on behalf of or with MedDNA to provide End-Users with such Services, to help MedDNA communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.
7. APPLICABILITY TO VISITORS OF THE WEBSITE:
   1. You can use the Website without registering for an account, but to book an appointment, you may be asked certain information including your mobile number, and such other information as requested when you choose to use the Services without registration to confirm the appointment.
   2. You shall not be deemed as just a visitor if you have willingly submitted any personal data or information to MedDNA through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
8. CONFIDENTIALITY AND SECURITY
   1. Your Personal Information is maintained by MedDNA in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. MedDNA takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of MedDNA’s business.
   2. No administrator at MedDNA will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. MedDNA does not undertake any liability for any un-authorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify MedDNA by sending an email to support@MedDNA.com. You agree indemnify MedDNA for any loss suffered by it due to such unauthorized use of your account and password.
   3. Part of the functionality of MedDNA is assisting the Practitioners to maintain and organise such information. MedDNA may, therefore, retain and submit all such records to the appropriate authorities, or to Practitioners who request access to such information.
   4. Part of the functionality of the MedDNA is assisting the patients to access information relating to them. MedDNA may, therefore, retain and submit all such records to the relevant patients, or to their Practitioners.
   5. Notwithstanding the above, MedDNA is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, MedDNA shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of MedDNA including, acts of government, computer hacking, unauthorised access to computer data and storage device,computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
9. How we use collected information

   In addition to the purposes enumerated hereinabove, the Company collects and uses all the information for the following purposes:

   • To improve our Site:

     We continually strive to improve our website offerings based on the information and feedback we receive from you. This data enables us to become more familiar with how people visit our site, how often they visit and what parts of the site they visit most often.We use this information to help us make the site more useful to our Users -- to learn about the number of visitors to our site and the types of technology our visitors use as well as for research purposes for the development or implementation of our programs, products and services. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the Web site.

   • To process transactions:

     The email address provided by Users for order processing, will only be used to send them information and updates pertaining to their orders, if any.

   • To send periodic emails:

     The email address provided by You may also be used to respond to your inquiries, and/or other requests or questions. We may also use the information we collect to periodically notify you about important changes or updates to the Web site, new services or features offered by us and special offers, programs and information we think you might find valuable.

10. How we protect your information

    We will take reasonable and appropriate measures to keep your Personal Information confidential and in a secure environment. We adopt appropriate data collection, storage and processing practices and security measures to protect your Sensitive Personal Information against unauthorized access, alteration, disclosure or destruction of your username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

11. Security

    We are committed to ensuring that your Sensitive Personal Information is secure. In order to prevent unauthorized access or disclosure,we have put in place suitable reasonable security practices and procedures, physical, electronic and managerial procedures to safeguard and secure the information we collect online. While the Website uses its best efforts to maintain this level of security with respect to your information we cannot guarantee or warrant that our Websites, systems or our service providers are not vulnerable to viruses, hacking or other security threats. However, MedDNA shall not be held liable for any loss whatsoever incurred by the User for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services.

12. Sharing your personal information

    If you choose to provide us with personal information, either by E-mail or by filling out a form and submitting it to us through the website, this information will not be released, disclosed, traded, sold, or transferred to any outside source unless required by law or court order. We may share generic aggregated demographic information not linked to any Sensitive Personal Information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. The website does not need your prior consent or permission for this purpose as such aggregate Information does not identify or disclose information of any specific individual. We, therefore do not share your information with any outside or third parties except to the extent necessary to provide the service or when required by law or governmental or regulatory body.

13. Use of Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you accept it, the file is added and the cookie helps to allow the server to "remember" specific information about your session while you are connected. Cookies are used by web sites to authenticate users, to store user site preferences, for tracking a user’s session, and/or for storing other essential information used for statistical purposes.Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The Website uses Cookies to enhance the user experience while visiting our web site. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you chose not to accept it. You may however, please note that doing so shall prevent you from taking full advantage of the website, viz. by not accepting cookies, some pages may not be fully functional and you may be unable to access certain information on this site.

14. Links to other websites

    This site may provide or contain links to other World Wide Web sites or resources. You acknowledge and agree that once you have used these links to leave our site we have no control over the other website as such sites are not governed by this privacy statement. We therefore, bear no responsibility towards the protection and privacy of any information which you provide whilst visiting such other sites. You are advised to exercise caution and look at the privacy statement applicable to the website in question.

15. Third party websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies and are not governed by the Privacy Policy contained herein. Browsing and interaction by You on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

16. Changes to this privacy policy

    The Company has the discretion to change or update this privacy policy at any time, with or without prior notification. In case of any such updation/change, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your sole responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

17. Your acceptance of these terms

    You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and/or use of the Services is subject to this Privacy Policy and the Terms of Use. By visiting this Website and/or using the Services, you signify your acceptance of all the terms of this policy. If you do not agree with the terms of this policy or the same are not acceptable to You, You are advised to not use this Site.

18. Contacting us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us through email ”support@medDNA.com” or Call us on +91 957 983 3609.